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The original item was published from 7/14/2023 9:59:01 AM to 7/14/2023 10:00:01 AM.

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Posted on: July 14, 2023

[ARCHIVED] Public Hearings Concerning CenturyLink Service Quality Standards

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The Communications Workers of America filed allegations with the Minnesota Public Utilities Commission (PUC) that CenturyLink failed to meet telephone service quality standards, included but not limited to:

  • Delays in service installations, upgrades, and repairs
  • Maintenance of equipment
  • Service interruptions

The PUC referred the matter to the Minnesota Office of Administrative Hearings for a contested case proceeding to examine service quality concerns raised by the CWA. This proceeding relates to telephone service and does not relate to broadband/internet services. 

In-person and virtual public hearings will be held to listen to comments from members of the public and answer questions. Comments are encouraged to discuss CenturyLink’s performance related to telephone service. All comments received during these hearings will be considered by the PUC when final decisions are made.

Public Hearing Information

Tuesday  -  July 186:00 PMNorthland Community and Technical College  -  Thief River Falls
Wednesday  -  July 19
1:00 PM
Hibbing Memorial Building  -  Hibbing
Friday  -  July 2110:00 AMVirtual Meeting
Monday  -  July 246:00 PMVirtual Meeting
Wednesday  -  July 266:00 PMSouthwest Minnesota State University  -  Marshall
Thursday  -  July 271:00 PMSteele County Historical Society  -  Owatonna

Public Comment Information

The Commission values all comments. Specific to this issue, effective comments provide information on areas where CenturyLink failed to meet telephone service quality standards. 

Public comment is open until August 31, 2023, at 4:30 p.m. Submit comments three ways – online, email or US mail.

For more information

If you have questions on the project, or how to participate, please contact: 

Full Case Record

To see all documents filed in this matter, visit

  • Select Go to eDockets Project Database, enter the year (20) and the docket number (432), and select Search.

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