Utility Services

Utility Department

Mission Statement

Providing the community with utilities that meet high standards in quality and service.  It is our goal to provide electric; fiber communications; water; street lighting; storm sewer; and wastewater systems in an efficient and fiscally responsible manner.  To promote a standard of excellence in response to emergencies restoring services while protecting the public safety.  Our focus is on the community; and our productivity is our contribution to a higher standard of living.

Report an Outage (763) 682-5370

Utility Billing (763) 682-1001

If calling AFTER regular business hours (8:00 AM – 4:30 PM), please contact us at (763) 682-1181. Your call will be directed to the appropriate staff person on-call.

City of Buffalo Utility Department and Rate Overview

Utility Services

Budget Billing Request

Budget billing is a program available to City of Buffalo utility customers to even out their energy costs by paying a more consistent amount each month. This will help manage unanticipated high billings due to warmer or cooler weather than is the norm.

To be eligible for budget billing you must:

  • Have a 12 month billing history at your current location
  • Be current in your utility payments
  • Agree to pay the full budget amount each and every month by the due date
  • Agree that any payment less than the budget amount will be subject to shut-off
  • Agree that if shut-off for non-payment, the account is not eligible for budget billing for a calendar year
  • Agree that after two delinquent payments, the account is not eligible for budget billing for a calendar year
  • Agree that budget billing accounts are ineligible for time extensions or payment agreements
  • Agree the final bill must be paid in full when the utility account is closed.  Credit balances will be transferred to the customer’s new account.  If the customer doesn’t have a new account, the credit balance will be refunded.

How do I participate in budget billing?
You may participate in the budget billing program by submitting your application online on our website (below) or by completing an application form and returning it to Utility Customer Services.

How is the budget billing amount determined?
A budget billing amount is established by taking the previous 12 months’ actual bill and dividing it by 12.

When can I discontinue budget billing?
Budget billing may be discontinued during the year by notification from the customer. The City will choose to discontinue a customer’s budget billing if the customer is delinquent twice during the budget billing period.



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    Customer Service

    The City of Buffalo Utilities Departments strives to serve our customers in a timely and professional manner.  We believe the services to our customers are top-grade and we are proud to provide these services to the community. 

    It is our goal to provide reliable and cost efficient services, answer your questions and, if possible, solve your utility problems as quick as possible.  We will do what it takes to service our customers because they rank “No. 1” with the City of Buffalo. CALL US! 763-682-1001.

    Fire Hydrants - Winter Clearing

    Residents and business owners with fire hydrants adjacent to their yards are asked to keep them clear of snow and other obstructions.  If your neighborhood fire hydrant has not been cleared of surrounding snow, neighbors are encouraged to help each other out with this task to ensure the quickest access possible in the event of a fire. 

    After a major snow build-up in the boulevard, the Utilities Department will also attempt to clear access to critical hydrants as personnel availability allows.  


    View the Garbage and Recycling pages.

    Quality Assurance

    Quality services are important to our customers and citizens.  At Buffalo Municipal Utilities, we are committed to providing reliable and high quality utility services while protecting the environment and waterways that are assets to our community.

    We consistently test, monitor, and report on the quality of our water, electricity and wastewater discharge.  The safety of our citizens and the protection of the environment is important to all of us.

    Water/Wastewater Reports

    Contact Us

    We're not around right now. But you can send us an email and we'll get back to you, asap.